Friday, February 27, 2015

The New first two weeks

Starting Sunday, 2/15/2015, I started a job which would probably be one of the toughest challenges I've taken on.  This journey all started a few years ago in 2013.  I applied for the Emergency Services Dispatcher job for Alameda County.  I was invited to take the test, and honestly a little surprised to learn that I've been invited to the interview stage.  I did that, but didn't make it into the hiring group, but was ranked high enough to stay in the hiring pool for a year.  Eventually, I took on a job with 24 Hour Fitness as a tax administrator.  During my time there, in June 2014, I was contacted by Alameda County HR asking if I wanted to re-interview for the same position.  What the heck- I did, and 8 months later, I'm working there!
The past two weeks have been filled with a lot of memorization of codes and processes.  This was a task that seems impossible, but I think I'm now seeing it as a little more doable.  My trainer has been great in showing me the ways of a dispatcher.  Yes- it's only been two weeks, and the training time can take anywhere from 6 to 12 months.  Still a long ways to go.  I can say that I've enjoyed the experience so far and look forward to doing much more.  I see that it can be frustrating and overwhelming with the types of calls and volume of calls that come in.  But I see from my trainer and others that it can be done!  It's quite a different feeling being in a spot where there's six computer screens to look at, no windows in the room, and knowing that we're in an underground facility.  But so far, no complaints.  Waking up at 6:15 to work from 7am to 3pm was great.  But now it's time for the midnight shifts for the next three months to continue training... here we go!..

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